There's no way I could have possibly prepared myself for everything I'd experience halfway around the world. The customs, food, culture, language and people couldn't be any more different than the U.S. They push and shove. They spit. They eat dried seaweed as a snack. They risk their lives just crossing the street. They're intelligent and kind and extremely professional, all speaking at least two languages. They drink only hot drinks in the winter, barely ever touch food with their hands and are very superstitious about life in general. A lot of the English is a choppy broken British English, making communication even in my own language difficult. I managed to live and work there for 3 weeks, but there was no lack of struggle involved. It was truly a humbling experience that I'll never forget.
About the PRN Office
The office is on the 7th floor (just like here!) of a building called Maple Tree Tower. It's located amidst the hustle of the Central Business District (the "CBD") of Chaoyang District, Beijing. Super close to major subway and bus stations, it's a great location for commuters and business people in general. Editorial is made up of 8 editors who sit in the same room with CSRs, Marketing, Tech and Media Relations. The office is new, clean, purple, and has an energetic and enthusiastic vibe -- it's a great place to work.
Some things I learned from Chinese PRNers
They are amazing. I've never been surrounded by so many wonderful people. They took me in as if I was one of their own -- across all departments -- always inviting me to lunch, dinner, out on the weekends, etc. They take pride in every job they do, never hesitating to help one another. If anyone asked for help, someone was immediately at his or her side. Their sense of urgency and customer service was unbelievable, something I've hoped to bring back home with me. Their SOPs and workflow are completely different than ours, but by working together and constantly communicating, somehow their system works, and their clients very rarely complain.
Clients pay for 100% of their charges on the day they sign their contracts, so there are no cost estimates involved with the job. Clients have a more specific standard distribution they always use, and editors are required to make a quota of "client visits" each month. They know their clients very well and strive to make their experience with PRN absolutely perfect. Editors live by their hard copy check sheets, making all of their memos on paper to hand off to the processor. (It's difficult to read ... as there are a few different languages written on the page in handwriting. And they consistently make their 9s backwards!)
Hands down, the greatest thing I observed from working in China was that no matter what job a person has -- from a top level business executive or police guard, to a waitress or street sweeper -- they seem to have enormous personal pride in their work. Never assuming that they deserve a job, they work hard to move up and to succeed in life. As an American woman working for PR Newswire, it has taken a trip to Beijing to help me realize that by re-examining my own work ethic, I could expand and virtually redefine what personal success means to me. It's a truly amazing and life-changing notion and an idea I'd love to extend to all of you!
After visiting a world that couldn't be more different than our own, I feel recharged with a new perspective as an Editor for PR Newswire.
I'd love to share stories and bounce ideas back and forth with all of you!
xie xie, It's so great to be home!
Cheers,
